The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:
Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday to Sunday)
Please note, we are currently experiencing high volumes of calls. We appreciate your patience at this time and apologise for any wait that you may experience. To ensure that we answer your calls as quickly as possible, we have now extended our opening hours to cover weekends and are increasing the number of call handlers available to answer your calls.
If you work in a school, please have your unique reference number (URN or UKPRN) available when calling the hotline.
Please keep your GIAS contacts up to date
Please take this opportunity to review your contact information in Get Information About Schools (GIAS).
To update your record, please go to the GIAS home page, “Sign in” using your “DfE Sign-in” credentials and select GIAS from your available services here:
Further information and links